Privacy Policy
Protecting your private information is our priority. This Privacy Policy applies to www.northstatehauling.com and North State Hauling LLC (“Company,” “we,” “our,” or “us”) and governs data collection, usage, and disclosure. By using our website, you consent to the data practices described here.
1. Information We Collect
We collect information when you use our website, request a quote, schedule junk removal services, or contact us.
Personal Information
- First and last name
- Mailing address and service address
- Email address
- Phone number
- Payment and billing information (processed by third-party providers)
We only collect personal information you voluntarily provide, but certain services may require it, such as when you:
- Request a junk removal quote
- Schedule an appointment or complete a transaction
- Subscribe to promotional emails
- Enter contests or surveys
- Contact us via email, phone, or web forms
Automatically Collected Information
We may automatically collect non-personal data such as IP address, browser type, device identifiers, pages viewed, access times, and referring URLs to operate the service, maintain quality, and compile usage statistics.
2. How We Use Information
- Provide, schedule, and manage requested junk removal services
- Process payments and send invoices/receipts
- Communicate about estimates, appointments, and service updates
- Improve customer experience and website functionality
- Send promotional offers and newsletters (you can opt out)
- Comply with legal obligations and enforce agreements
5. Analytics & Advertising
We may use analytics and advertising tools (e.g., Google Analytics, Meta/Facebook Pixel) to understand site usage and deliver relevant ads. These tools may collect pseudonymous traffic data. You can opt out of interest-based advertising via your browser settings or the Digital Advertising Alliance.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill services and operate our business
- Meet legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
When no longer needed, we securely delete or de-identify data.
7. Security
We use SSL encryption and industry-standard safeguards. No method of transmission or storage is 100% secure; you acknowledge these limitations when using the site.
Payments are processed by third-party PCI-DSS-compliant providers; we do not store full payment card numbers on our servers.
8. Your Privacy Rights
Access, Correction, and Deletion
Upon receiving a verifiable request, you may access, correct, or delete your personal information. We will also instruct our service providers to delete your data, subject to legal exceptions (e.g., completing a transaction, security, debugging, compliance).
Do Not Track
Our website does not currently respond to “Do Not Track” signals.
California Privacy Rights (CCPA/CPRA)
California residents have the right to know the categories of personal information we collect, the purposes, and the categories of third parties we disclose it to; to request deletion; to correct inaccurate information; to limit use of sensitive data; and to opt out of “sale” or “sharing” for cross-context behavioral advertising. We do not sell personal information. If we engage in sharing for advertising, you may opt out using available cookie settings or by contacting us.
Notice at Collection (California)
- Categories: Identifiers (name, email, phone), Customer Records (addresses, billing info), Internet/Network activity (usage data), Geolocation (approximate), Commercial information (service history).
- Purposes: Provide services, process payments, marketing (with opt-out), security/compliance, analytics.
- Retention: For as long as needed for the purposes above or as required by law.
Nevada Privacy Rights
Nevada residents may request not to sell personal information. We do not sell personal information.
How to Submit Requests & Verification
To exercise rights, contact us at [email protected] or the address below. We may need to verify your identity (e.g., by matching information we already hold). Authorized agents must provide proof of authorization.
Email Communications & Opt-Out
We may send service, transactional, and marketing emails. You can opt out of marketing emails at any time by clicking “Unsubscribe” in the email or contacting us. You will continue to receive essential transactional messages (e.g., invoices, appointment confirmations).
9. SMS/Text Messaging
If you provide a mobile number, we may send SMS messages (e.g., appointment reminders, driver ETA, promotions). Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help.
10. Service Photos & Location Data
To provide estimates, confirm completion, and for quality assurance, our team may capture before/after photos of items to be removed. Photos will not include people whenever reasonably avoidable. If our field apps collect approximate location data to coordinate service, it is used solely for scheduling, routing, and proof of service.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal data, contact us to delete it.
12. Links to Other Sites
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Review the privacy policies of any third-party sites you visit.
13. Changes to this Policy
We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last Updated” date. Your continued use of the site after changes means you accept the revised Policy.
14. Contact Us
North State Hauling LLC4464 Lone Tree Way, Unit #3187
Antioch, CA 94531
Email: [email protected]
Phone: (925) 369-3499
